Call Center Preparedness Training Program

Communication skills are very important for a successful career in customer service and sales. this is especially true in the call center industry. Call Centers is a fast paced and high pressure environment where you may have to deal with hundreds of people in one day. That is why it is so important to fine tune your communication skills. this course will examine the different aspects of handling different personalities, questioning skills and telephone skills. these skills are essential to help you to communicate effectively and professionally with the customer. Our Call Center Training Program will provide an excellent start on easily getting into the call center industry. We specialize in both the American and Australian Accent.

All of our trainees had succesfully passed and now employed in different BPO companies in the Philippines. After the training, we can refer you to a few of the biggest Call Center Companies in Metro Manila.

Objectives:

At the end of the training, the participants will be able to:

• provide the knowledge that every call center agents need to deliver excellent service
• possess the fundamentals and the interpersonal skills that are needed in a service or sales oriented position
• Speak in English confidently
• knowledge on telephone etiquette that will enhance customer satisfaction

Target Participant: Anyone who wants to focus on their career as a call center representative

Duration: 20 hrs

Package Details

• Training program will be implemented through lectures/ discussions and interactive activities
• Inclusives: Hand out and certificate.
• Program specifications include other details are subject to agreement.